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Customer Service

Wednesday, January 23, 2019 - 9:00am
Customer Service

Customer service training refers to teaching students the knowledge, skills, and competencies required to increase customer satisfaction.

Course content typically includes greeting the customer (either by phone or in person), questioning to understand the customer’s need or problem, listening, confirming understanding, responding with value, using positive language, eliminating jargon, concluding the phone or face-to-face interaction, dealing with angry customers, and the importance of body language and tone of voice.