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Portfolio Assistant – Full Time

Listing Number: 5199
City/Town: Victoria
Wage Comment:

M’akola Housing Society (MHS) is the largest Indigenous housing provider in BC committed to supporting vibrant, diverse communities in British Columbia for over 30 years. Our portfolio spans the province comprising over 1,600 units and involves property management, asset management and assisted living.
At MHS, we have energetic and engaged teams. Each member brings a unique approach and skillset, and together we are committed to delivering high-quality service to our tenants and their communities.
M’akola recognizes the following benefits for eligible positions:
•Paid vacation and paid sick leave
•Municipal Pension Plan (MPP)
•Extended health benefits, including prescription coverage and dental, among others
•Employee Assistance Program (counselling for employees and family members)
•Located close to the Galloping Goose and on a major bus route
Position Summary
The Portfolio Assistant will work closely with the Provincial Manager of Operations to support centralized service to applicants, tenants and property management staff. The Portfolio Assistant is responsible for day to day operation of the Region office including telephone, walk ins, mail, file management, and tenant information. The Portfolio Assistant codes invoices and maintains appropriate financial reporting and procedure. The Portfolio Assistant works cooperatively in a team environment to provide prompt, thorough and accurate service taking responsibility for seeing tasks through to completion. The Portfolio Assistant is assigned work as required based on changing business needs and priorities.
•Secondary school graduation or equivalent
•Post-secondary courses in office systems and procedure
•Courses or training in customer service
•Courses or training in providing service in a Contact Centre environment
•Minimum of three years office experience, including at least one year providing detailed information to the public. Experience providing direct customer service to the public, preferably in a Contact Centre environment, would be an asset.
•Level 1 first aid certificate, or willing to acquire
•Experience in and with the Indigenous community would be an asset


Required Knowledge and Skills
•Good grammar, spelling and punctuation.
•Knowledge of the Residential Tenancy Act
•Good conflict resolution skills and the ability to demonstrate patience and tolerance and exercise tact, diplomacy and good judgment when dealing with upset,angry clients with diverse cultural, educational and socio-economic backgrounds.
• Good problem-solving skills.
• Ability to establish and maintain effective working relationships with staff and the public.
• Ability to apply legislation, regulations, operating agreements and other information sources for the purpose of assessing and explaining eligibility.
• Ability to plan, meet deadlines and adapt to critical priorities in an environment with competing priorities and a heavy and diverse workload without compromising the quality of work.
•Ability to multi-task in a fast paced environment.
•Ability to work independently, and to contribute and co-operate in a team environment.
•Sound knowledge of general office procedures and systems.
•Good mathematical and analytical skills.
•Detail oriented with ability to maintain quality standards.
•Good working knowledge of computer applications including MS Word, Excel, and Outlook, and ability to maneuver between applications with ease.
•Ability to type 40 words per minute.

Notes: Preference will be given to applicants of Indigenous ancestry (please self-identify) as per Section 41 of the BC Human Rights Code. Please submit your resume and cover letter to In subject line indicate: Portfolio Assistant and your name Closing Date: September 10, 2018 @ midnight Only those selected for interviews For statistical purposes please indicate where you saw this job posting i.e. job site, email etc.