Customer Service

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Our interactive Customer Service workshop teaches students the knowledge, skills, and competencies required to improve customer satisfaction and achieve better results in any customer-facing role, as well as with their colleagues and employers.

Course content includes greeting the customer (either by phone or in person), effectively determining the customer’s need or problem, active listening, responding with value, using positive language and eliminating jargon, concluding customer interactions, de-escalation and conflict resolution skills, and the importance of body language and tone of voice.