Positive Language

I don’t know -> I’ll find out

No  -> What I can do is– 

That’s not my job -> Let me get someone who can help with this

You’re right, this stinks -> I understand your frustration

That’s not my fault -> Let’s see what I can do about this

You’ll need to talk to my manager -> Maybe I can help you

I’m busy right now -> I’ll be with you in just a moment